1. Introduction

eRazaOnlineAcademy, operated by Premio Services LLC, respects the privacy of students, parents, guardians, teachers, and website visitors.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we protect it.

2. Information We Collect

Depending on how you use our website and services, we may collect:

• Name
• Email address
• Phone or WhatsApp number
• Student name and age
• Parent or guardian information
• Course and enrollment information
• Class schedule and attendance information
• Payment and transaction information
• Messages and communications with our staff
• Technical information required to operate our website

3. How We Use Information

We may use collected information to:

• Register and manage students;
• Schedule and provide classes;
• Communicate with parents and students;
• Process payments;
• Provide customer support;
• Manage attendance;
• Improve our services;
• Maintain website security;
• Prevent fraud and misuse;
• Comply with applicable legal requirements.

4. Children’s Privacy

Because our services may be used by children, we take children’s privacy seriously.

Students under 18 should be registered by a parent or legal guardian.

We seek to collect only information reasonably necessary to provide educational services and communicate with parents or guardians.

Where applicable law requires parental consent or additional protections for children, we will take reasonable steps to comply with those requirements.

Parents or guardians may contact us regarding applicable requests to review, correct, or delete their child’s personal information.

5. Payment Information

Payments may be processed through third-party payment providers such as Stripe, PayPal, or other payment processors.

eRazaOnlineAcademy generally does not need to store complete credit or debit card numbers on its own systems.

Payment providers may process payment information according to their own privacy policies.

6. Third-Party Service Providers

We may use trusted third-party providers for services including:

• Payment processing
• Video conferencing
• Website hosting
• Email communication
• Scheduling
• Customer support
• Security
• Analytics and technical services

These providers may process information on our behalf when necessary to provide their services.

7. Information Sharing

We do not sell student personal information as a normal part of our business.

Information may be disclosed when reasonably necessary to provide services, process payments, protect our business, prevent fraud, comply with legal obligations, or respond to lawful requests.

8. Cookies

Our website may use cookies and similar technologies to operate website features, remember preferences, improve performance, maintain security, and understand website usage.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and protect legitimate business interests.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or other applicable privacy rights.

Parents or guardians may contact us regarding applicable privacy requests concerning their child.

12. International Users

eRazaOnlineAcademy serves customers in different countries. Personal information may therefore be processed or stored in countries where Premio Services LLC or its service providers operate.

We take reasonable steps to handle personal information in accordance with applicable privacy requirements.

13. Third-Party Websites

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us