1. General Policy

eRazaOnlineAcademy is committed to providing reliable and high-quality online Quran education.

Because teachers and class schedules are reserved for enrolled students, our refund and cancellation rules are designed to provide a fair balance between students, parents, teachers, and the academy.

2. Free Trial

The purpose of the trial is to allow students and parents to evaluate the teacher, teaching method, and learning environment.

3. Monthly Plans

For monthly plans, refund requests may generally be considered if the request is submitted within the first 7 days of the billing cycle and fewer than 3 classes have been attended.

After the applicable 7-day period, payments are generally non-refundable because teacher time and class schedules have been reserved for the student.

4. Long-Term or Discounted Plans

If a student enrolls under a discounted multi-month or long-term plan, any approved refund may be calculated by recalculating completed services using the academy’s applicable standard monthly pricing.

Any applicable promotional or long-term discount may therefore be deducted when calculating a refund.

5. Missed Classes

Students are expected to attend scheduled classes.

If a student cannot attend a class, parents should notify the academy as early as possible and preferably at least 6 hours before the scheduled class.

Classes missed without appropriate advance notice may be considered completed and are generally non-refundable.

6. Makeup Classes

When appropriate, the academy may provide makeup classes for classes canceled with sufficient advance notice.

A maximum of 2 makeup classes per month may generally be requested for student absences, subject to teacher availability.

Makeup classes must be arranged in advance and are not guaranteed.

7. Cancellation of Monthly Subscription

Customers may request cancellation of a recurring monthly subscription by contacting the academy through email or WhatsApp.

Cancellation normally prevents future recurring charges but does not automatically provide a refund for the current billing period.

Services may continue until the end of the already-paid billing period.

8. Late Cancellation

If a student cancels or fails to attend a scheduled class without sufficient advance notice, the class may be marked as completed.

Such a class will generally not be eligible for a refund or makeup class.

9. Academy-Canceled Classes

If the academy or teacher cancels a class, we will make reasonable efforts to provide a replacement or makeup class.

If a suitable replacement cannot reasonably be provided, the academy may offer another appropriate solution depending on the circumstances.

10. Technical Problems

The academy is not responsible for missed classes resulting from problems with the student’s device, internet connection, electricity, local network, or other technical circumstances on the student’s side.

Where a technical issue is caused by the academy or teacher, we will make reasonable efforts to arrange a replacement class.

11. Non-Refundable Situations

Refunds generally will not be provided for:

• Completed classes;
• Classes missed without sufficient advance notice;
• Failure to attend scheduled classes;
• Expired billing periods;
• Unused classes or unused time during an active billing period;
• Technical problems caused by the student’s equipment or internet;
• Refund requests submitted outside the applicable refund period;
• Special promotional offers identified as non-refundable.

12. Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method.

The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

Bank charges, currency conversion charges, or payment processor fees may not be refundable where they have already been charged by the relevant provider.

13. Refund Request Procedure

To request a refund, the customer should contact us and provide:

• Parent or customer name;
• Student name;
• Email address used for registration;
• Date of payment;
• Reason for the refund request;
• Any relevant information supporting the request.

We may review enrollment records, attendance records, payment information, and communications before making a refund decision.

14. Fraudulent or Unauthorized Transactions

If you believe that a payment was made without authorization, please contact us immediately.

We may investigate disputed or suspicious transactions and may request reasonable information to verify the transaction.

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised effective date.

16. Contact Us